EU Consumer Information

If you are purchasing as a consumer residing in a member state of the European Union, you may have a statutory right to withdraw from your purchase within 14 days after receiving the goods, in accordance with applicable EU consumer protection laws.

This right does not apply to products that are made to the consumer's specifications or are clearly personalized, including but not limited to:

• Personalized nameplates
• Personalized wooden name plaques
• Products with engraved names, family crests, logos, or custom inscriptions
• Custom-made or specially ordered products
• Products modified or assembled according to the customer's individual request

Cancellation requests made before shipment will be handled in accordance with applicable law. If payment processing or other transaction costs have already been incurred, such costs may be deducted from the refund where permitted by law.

Once an order has been shipped, any cancellation will be treated as a return under the applicable withdrawal rules. Customers must notify us within 14 days of receiving the goods. Unless otherwise required by applicable law or otherwise agreed, all costs incurred after shipment, including return shipping costs and any related handling or customs charges, are the responsibility of the customer. Returned items must be unused, in their original condition, and suitable for resale.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply under the laws of the customer's country of residence.