Legal notice

Seller
Tougei, Juho Dolls Ltd.

Sales Manager
Harada Takayasu

Contact Address
597-11 Aihara-cho, Machida-shi, Tokyo 194-0211

TEL: 042-771-8576 (main: Available in Japanese only)

[About Purchasing]
To purchase products, please use the shopping cart form on the product information page. 
If you have ordered using the shopping cart form but cannot confirm the automatic reply email, your order has not been received by our company. Or, the email may have been sorted into spam or other categories. In that case, please check by phone, inquiry form, email, etc.
[About Delivery]
Customers cannot choose the delivery company.
In addition, if the product is small, non-standard mail may be used depending on the product. Please check the shipping fee and conditions in "Delivery Information".
[Payment]
You can choose to pay by bank transfer, cash on delivery, or online payment (credit card, convenience store payment, etc.). For details, please see "Information on Shipping Fees, Fees, and Payment Methods."
For details on payment methods for the product price, as well as shipping fees, fees, and other necessary fees other than the product price, please see "Information on Shipping Fees, Fees, and Payment Methods."
[Product Delivery Time]
Unless the product you ordered is out of stock, it will usually be shipped within 5 business days.
[Shipping Overseas]
We actively ship overseas. We also accept direct orders from overseas, so please contact us first.
[Product Cancellation]
We will not accept cancellations of special orders (including back-ordered items) under any circumstances.
Items other than special orders (including back-ordered items) that have not yet been shipped can be canceled without any conditions.
Even if the item is not special order (including back-ordered items), if the item has already been shipped, it will be treated as a return rather than a cancellation. For details, please see the following return policy.
If multiple orders for the same product are placed by the same customer to the same delivery address, we may consider the orders to be duplicates and cancel one of the orders. If this is the case for any reason, please write to that effect in the message field.
If there is an error in the email address or phone number you registered and we are unable to contact you by any means, or if we do not hear from you within three business days, your order will be automatically cancelled.
[Regarding product returns and exchanges]
Please check the refund policy.